Booking Information
If you would like to make a reservation a non refundable 20% deposit is required at the time of booking, with the remaining balance due 1 month (30 days) prior to arrival. If you are booking within 1 month of arrival, payment in full is required to book.
We are unable to reserve or hold provisional bookings. A booking is not confirmed until a deposit or full balance is received. If the full balance is not received within 1 month of arrival, a reminder will be sent. If payment is still not received within 5 days, the cottage will be re-marketed and the deposit forfeited.
When the balance of the rental is received travel directions and key arrangements will be forwarded via email.

For cancellations, see below.

Method of Payment
Payments may be made by bank transfer, credit card or debit card.  A charge will be made for credit card bookings (currently 3.5%). No charge will be made for payments by bank transfer.

Bookings from overseas
Will be accepted only with full payment via credit card or BACS payment direct to our bank in sterling (GBP).  The holidaymaker is to pay ALL charges connected with making a bank transfer including charges at the UK end.  We accept no booking reservations or deposits from overseas visitors. Payment for the total cost of the holiday is required in full. Booking confirmation will not be issued until we have FULL monies.

Ownership of The Holiday Accommodation
The Agent ‘Simply Shropshire’ does not own or operate the holiday accommodation which it books on behalf of the Holidaymaker and accordingly its use is subject to the Terms and Conditions of the Owners.

Cancellation
If you decide to cancel your holiday, please email us immediately (info@simplyshropshire.co.uk) and also notify us in writing at:
Simply Shropshire, 41 Horsebrook Lane, Brewood ST19 9EF.

If the guest cancels at anytime, the guest will not receive any repayment of the original 20% booking deposit. For this reason we strongly recommend that you take out adequate holiday insurance.

Should the guest have paid the full balance and cancellation occurs +2 months (60 days) prior to the holiday start date, the guest will receive a full refund of the total cost of the holiday, minus 20%. Should the guest have paid the full balance and cancellation occurs +1 month (more than 30 days) prior to the holiday start date (but no less than 30 days) and need to cancel, the guest will also forfeit 20% of the total cost of the holiday but receive a 70% refund of the remaining balance. At all times, the 20% deposit will be forfeited. Should cancellation occur 30 days or less before the start of the holiday, then all payments will be forfeited and no refund given. For this reason we strongly recommend that you take out adequate holiday insurance.

If the balance payment is not received at least 25 days before the holiday starts, the booking will be automatically cancelled and the accommodation will be re-let. The non-paying guest will forfeit both the 20% deposit paid and also their holiday dates and accommodation with ‘Simply Shropshire’.

Double Bookings
At ‘Simply Shropshire’, we take great care in ensuring that double bookings do not occur. However, cottage owners  are also able to take their own bookings, so a crossover period could occur whereby two bookings for similar dates could be taken within hours of each other. However unlikely, should this happen, we will immediately contact you and refund any payments in full without hesitation. We will also endeavor to assist you finding alternative accommodation if you require.

In the highly unlikely event that a double booking only become apparent on arrival at your cottage or self catering accommodation, ‘Simply Shropshire’ will assist in relocating you to an alternative cottage within a similar area and price bracket.

Changing a Booking
Once a booking has been accepted by us, the booking can only be changed to another cottage by treating the original booking as a cancellation. The holiday dates may be changed as long as it is in the same year as original booking providing the cottage is available for the new dates and the owners are agreeable to the change. There will be a change of booking charge of £25.

Liability
Once we have issued your holiday confirmation, your contract lies between you and the owner of the property.

‘Simply Shropshire’ acts only as an Agent for the Owner and can give no guarantee or warranty as to the state of the condition of the property.
‘Simply Shropshire’ acts only as an Agent for the Owner and will not be liable for any act, neglect or default on the part of the Owner or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Tenant or any other person may suffer or incur arising out of, or in any way connected with the letting.
The Owner accepts no responsibility for loss or damage to the Tenant’s possessions on the Owner’s property or land.
All property details and information about facilities and local amenities are given in good faith and ‘Simply Shropshire’ uses its best endeavours to ensure accuracy of such information but cannot accept any responsibility or liability for any loss or damage.

Possession
Holidaymakers must not assign or part with the possession of the holiday accommodation or any part of it, or anything contained within it or use it other than as a single dwelling for holiday occupation by the people whose names appear on and for the dates detailed on the booking form.

Dogs
Dogs are accepted at many properties as clearly stated in the individual property details. The charge for a pet will be £25 per week and £15 for a shortbreak. The Owner will refuse entry to a pet at those properties where pets are not accepted.

Dogs must not be left unattended inside the holiday accommodation or be allowed on the furniture or in bedrooms. In consideration of subsequent holidaymakers, removal of dog fouling from garden areas is essential. The Owner can ask you to leave, with no refund if these conditions are broken. Please remember to keep dogs on leads near livestock. Neither the Company nor Owner are liable for accidents/injuries or death of pets during the period of the booking.

Dogs must not be allowed in the bedrooms or on the furniture or left unattended at any time in the property. Important Note. Where it states NO DOGS in the property description, this does not guarantee that there have been no pets in the property.

At the end of your holiday, all traces of the pet must be removed from the house and garden.

Housekeeping Deposit
Some properties require a housekeeping deposit. We reserve the right to withhold some or all of the deposit in the event of breakages, missing items, damage to the property, evidence of smoking and extra cleaning.

Damage/Breakages

The guest is responsible for the actual costs of any breakage or damage in or to the property – along with any additional costs that may result – which are caused by any members of the guest party, and the Owner can require payment to cover any such costs.

Arrivals and Departures
In order that the properties can be properly inspected between guests the properties will be available at 4 p.m. on the day of arrival – please check your arrival sheet for the correct time. All properties should be vacated by 10.00 a.m. on the day of departure, unless otherwise agreed by the owner and the agency. The customer undertakes to keep the premises and all furniture, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertakes to leave the premises in the same state as found.
The owner of the holiday property should be compensated for any damage or breakages, which may occur.

Occupancy
The number of persons occupying the property may not exceed the maximum number stated in the brochure. The owner has the right to refuse entry to a party larger than the agreed number. We reserve the right to refuse or curtail a booking where it transpires that information has been withheld from us, such as, numbers in the party, composition or intended use of the property.

Key Collection
On receipt of your balancing payment we will send you details of key collection. Cottages are ready by 4pm on the day of arrival and we request that you leave your cottage by 10am on the day of departure. If these times are problematic please let us know and we can often be flexible.

Access to Property
The Owner and any representative of the Owner (including workmen) is allowed access to the property at any reasonable time during occupation of the property (except in cases of emergency or where a problem needs remedying quickly and the guest cannot be contacted in time – in these situations the Owner is entitled to enter the property at any time without giving prior notice).

Smoking
All our properties are strictly non smoking unless permission has been given by the owners and/or agents.

Lost Property
We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Whilst we will make every effort to return lost property this will only be done on receipt of full payment for the registered post involved plus a £5 plus V.A.T handling and packing charge. Items not claimed after 28 days will be disposed of.

In Case of Complaint
Any complaints regarding the property or facilities must be taken up with the owner or owner’s representative immediately. They will make all reasonable efforts to solve the issue. If satisfaction is not received please contact the Agency so that the problem can be resolved during your holiday period. No refund will be given, or compensation paid, if you do not give us reasonable opportunity of solving the problem before you return home. The Agency, owner of the property or his representative is to be allowed access to the property in order to investigate the complaint at any reasonable time during the holiday period.  Complaints made at the end of your holiday, or after you have returned home, will be treated gratefully as constructive feedback.

Website(s) Description
In view of the fact that the property descriptions are necessarily prepared some time in advance, some advertised facilities may change. We may therefore alter property descriptions at any time to reflect this. When the agency is made aware of these changes we will make reasonable efforts to inform you of them, either at time of booking or subsequent to this if appropriate.

Price Changes
The Agent may need to alter the quoted price, for booked accommodation, due to errors, omissions or changes in the rate of VAT. If the price alteration means that the cost of the accommodation goes up, the customer may cancel the booking without penalty (and/or) within 7 days of the notification of the increase